Please be advised that once an order has been processed, there is only a short window to amend or cancel your order, due to the fast processes we have in place.
All orders placed online will be shipped using an Express service and cannot be picked up from our warehouse or other stores within the company.
Shipping is available worldwide. We have two shipping rates:
For expected shipping times see FAQ
Orders received before 12pm UTC (Monday – Friday) will be dispatched the same business day. Any orders received after this time will be sent the next business day. This does not include orders placed during a sale period as we may experience delays.
When placing an order, alternate carrier options are automatically selected to ensure your parcel arrives on your doorstep as quickly as possible!
Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.
It is possible to request an order be dispatched to a different address to the one where the card is registered. However, it is at our discretion whether or not to comply with this request.
To ensure Customer Security, on occasion, we may only be able to dispatch to the Billing Address.
TRACKING YOUR ORDER
Once your parcel has been dispatched, you will receive a confirmation email. This will contain a link so you can track the progress of your order at any time.
If you have further inquiries as to where your order is, you can email us at firstname.lastname@example.org, to help us find your order include your order number.
All international parcels are shipped using Express Courier
Please note that any customs and duties taxes which may be incurred are not the responsibility of Mastering the Lock and we are not aware of what they might amount to. Make sure you contact your local customs office to find out more if you have any concerns.